01 - Outsourcing
Full Outsourcing
Agents, supervisors, QA, and daily operations management - fully managed collection teams measured by portfolio performance.
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Collection Operations Partner
We Build and Run Complete Collection Operations
Sadadk delivers end-to-end debt collection environments - trained teams, modern infrastructure, integrated systems, and full performance management. Built for telecom, utilities, banking, and insurance portfolios across the MENA region.
50+ Years Combined Experience
4 Industries Served
MENA-Wide Delivery
Trusted Experience Across
A leading MENA Telecom Operator
Tier-1 Regional Banks
GCC Utility Providers
Multi-National Insurers
About Sadadk
A Specialized Collection Operations Partner
Sadadk is a specialized debt collection outsourcing company headquartered in 6th October City, Egypt.
We design, build, and operate complete collection environments for organizations that need measurable recovery performance - not just additional seats. Our leadership combines over 50 years of hands-on experience across telecom, utilities, banking, and insurance portfolios in the MENA region.
We've led collection operations, built teams from the ground up, and delivered performance improvements that move the numbers that matter.
We work as a subcontracting partner for collection companies, financial institutions, and service providers - enabling them to scale operations, reduce cost per recovered dollar, and improve quality through professionalized processes.
50+ Years
Combined Experience
4 Sectors
Core Industries
End-to-End
Operations
MENA
Regional Coverage
Our Services
Five Capabilities. One Integrated Operation.
Engage any capability individually or as a fully integrated outsourcing package.
02 - Infrastructure
Infrastructure & Contact Center
Cloud or on-premise contact center setup, dialers, VoIP, call recording, and monitoring - built to scale.
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03 - Integration
Systems Integration
CRM integration, API connectivity, and workflow automation - connecting collection operations to your core systems.
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04 - White Label
White Label Operations
Dedicated teams operating under your brand, following your processes, reporting on your terms.
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05 - Consulting
Consulting & Setup
Build collection departments from scratch - process design, KPI frameworks, team structure, technology selection.
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Company Profile
Download our full profile
A 19-page detailed overview of our capabilities, operating models, case studies, and engagement process. Tailored for senior decision-makers.
Get the Profile (PDF)
Industries We Serve
Portfolio-Deep Expertise Across Four Sectors
Telecom
Postpaid, prepaid, and enterprise collection portfolios for operators across MENA.
Utilities
Electricity, water, and service provider collections with field coordination and portfolio aging discipline.
Banking & Finance
Retail lending, credit card, and SME portfolio recovery with full compliance documentation.
Insurance
Premium collection, lapsed policy recovery, and subrogation follow-up.
Why Work With Us
Built by Operators, Run Like Operators
Proven Team
50+ years of combined collection operations experience.
Full Capability
Not just agents - systems, infrastructure, management, and QA.
Cost Efficient
Delivery from Egypt with quality matching regional benchmarks.
Fast Deployment
Pilot teams operational within 2–4 weeks.
Flexible Models
Dedicated teams, shared pools, BOT, or full white-label.
Confidential
Client data and portfolio details treated with absolute discretion.
Leadership Team
The People Behind the Operations
Founded by collection operators who have led large-scale operations across MENA telecom, banking, utilities, and insurance.
HH
Hazem Hassan
Co-Founder, Operations Lead20+ years leading collection operations across MENA telecom and banking portfolios.
AF
Amgad Farouk
Co-Founder, Technology Lead15+ years building collection technology stacks, CRM integrations, and contact center infrastructure.
YT
Yahya Taha
Co-Founder, Performance Lead10+ years in portfolio performance management, QA frameworks, and field collection coordination.
Let's Talk
Get in Touch With Our Team
Reach out to discuss your portfolio, your operational context, or how we can help. We respond within one business day.
Email
hello@sadadk.com
Phone / WhatsApp
+20 10 9253 1821
Website
sadadk.com
Office
602 Central Axis
6th October City, Egypt
6th October City, Egypt